![]() ![]() Try recovering your Microsoft account using the steps included here - Help with the Microsoft account recovery This can happen if you try signing in with an account that is linked to an existing Microsoft account. When you signed in, you received an error stating that the account does not exist, and while creating a new account, you received an error stating that the account already exists. You received an error stating that your phone or email is already associated with an account, despite entering the verification code. Phone or email is already associated with an account ![]() If you were able to sign in to your Microsoft account but still unable to access Microsoft To Do, please send an email to Microsoft To Do support at In your email, please include as much information as you can, including a description of the issue and the device(s), operating system, or browser you are using. If you are unable to sign in to your Microsoft account, contact Microsoft support. Try signing in using this information at You received an error stating the password or email is incorrect, despite entering the correct information. When you signed in, you received a message that says your account is locked.įollow the steps included here - Account has been locked ![]() You forgot your username or your username isn't working.įollow the steps included here - You forgot your Microsoft account username If the issue continues, contact Microsoft support. You forgot your password, the password you entered isn't working, or you can't receive a verification code.įollow the steps included here - Reset a forgotten Microsoft account password ![]() Find the issue that best describes your experience and follow the troubleshooting steps included. ![]()
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